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blocked drain

What Do I Do?

The first thing you should do is immediately suspend introducing new water and waste materials into the drain. This means stop flushing your toilet, stop running water, and cease any activities that involve your outgoing waste water pipes until you have identified whether you have a blockage.

It is then advisable to contact a drainage specialist to identify if the drain is public property or private. In the event of the former, your local authority have a legal obligation to correct the problem for you. 

who is


The responsibility for drain repair will depend on whether the drain is public or private.

Your local authority has a legal obligation to repair damages to public drains.

If the drain is on your property however, as a homeowner, you have a responsibility to fix any issues relating to your drains.

Those who are tenants will need to consult their tenancy agreement to identify whether or not their landlord is liable for the repairs.

how to


Regular maintenance is the best solution. This is typically a yearly clean and review of your drains by a professional to insure any small issues don’t build up and become a larger problem.

You can also make sure that you don’t introduce large objects into your drains as they can easily become stuck.

Also give consideration towards what you put down your drains in regards to grease, fat, large amounts of paper and non bio degradable items such as sanitary products and ear buds.

I think there may be problems with my drains...

Blocked Drains

Blocked drains are a common issue that are easy to spot.

When drains become completely blocked, water no longer drains away and you will start getting large puddles or water forming near the closest outlet such as manhole covers, grids or other similar locations around your property.

Partial Blockages

Partially blocked drains, or ones in need of maintenance, are not as obvious as the water will drain away overtime. There are signs to look out for however;

  • Slow draining, or standing water
  • Unpleasant smells from the drains
  • Noises when water drains away can suggest blockages further down the pipe

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If you have any questions or need to make an enquiry, fill out the form here and we’ll come back to you as soon as we can.

For any emergencies though, please call 07753 259 174